Privacy Policy

We may collect information that you voluntarily provide when you request information, submit a service request, complete an online form, contact us, or interact with one of our advertisements.

This information may include:

• Full name
• Phone number
• Email address
• ZIP Code
• Property type
• Service requested
• Preferred service timeframe or urgency
• Property or service location
• Information you provide about your septic, wastewater, grease trap, drainage, or related service needs
• Any additional information you choose to provide

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, IP address, pages visited, and general website interaction data.

Bear Flow may use the information collected to:

• Respond to your service request
• Contact you regarding the services you requested
• Determine whether your location is within our service area
• Better understand your wastewater, septic, drainage, or environmental service needs
• Provide estimates, service information, or scheduling options
• Coordinate appointments and service visits
• Follow up regarding your request
• Improve our customer service
• Improve our website and advertising
• Measure the effectiveness of our marketing campaigns
• Maintain business and customer records
• Comply with applicable legal and regulatory requirements

Information submitted through a Meta, Facebook, or Instagram lead form may be used by our team to contact you regarding your request.

When you submit a service request through our website, Facebook, Instagram, Meta advertisements, or another digital platform, you authorize Bear Flow to use the information you provide to contact you regarding your request.

Our team may contact you by:

• Telephone
• Email
• Text message, when appropriate and permitted
• Other communication methods you specifically request or authorize

Submitting a form does not create an obligation to purchase services.

Bear Flow may share your information with authorized employees, contractors, service providers, or business partners when necessary to:

• Respond to your inquiry
• Schedule or perform requested services
• Manage customer relationships
• Operate our website and business systems
• Process service requests
• Support marketing and analytics functions

We require service providers to use information only for legitimate business purposes related to the services they provide.

Bear Flow does not sell personal information to third parties for monetary compensation.

We may use advertising and analytics technologies provided by third-party platforms such as Meta, Facebook, Instagram, Google, and similar services.

These technologies may help us understand:

• How visitors interact with our website
• Which advertisements generate inquiries
• Which services visitors are interested in
• How our advertising campaigns perform

These providers may collect information according to their own privacy policies.

Our website may use cookies, pixels, tags, and similar technologies to:

• Improve website functionality
• Understand website traffic
• Measure advertising performance
• Analyze visitor behavior
• Improve marketing campaigns

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Bear Flow takes reasonable administrative, technical, and operational measures designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We may retain personal information for as long as reasonably necessary to:

• Respond to your request
• Provide services
• Maintain business records
• Support customer service
• Meet legal, accounting, insurance, or operational requirements

Information that is no longer reasonably necessary may be deleted or securely disposed of.

You may contact Bear Flow if you would like to:

• Ask what personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information, when applicable
• Ask us to stop certain communications
• Ask questions about how your information is used

We may need to verify your identity before completing certain requests.

If you receive promotional communications from Bear Flow, you may request to stop receiving them at any time.

You may still receive communications directly related to an active service request, appointment, transaction, or customer service matter.

Our website may contain links to third-party websites or platforms.

Bear Flow is not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage users to review the privacy policies of any third-party services they visit.

Bear Flow’s services are intended for adults, property owners, businesses, contractors, and organizations seeking wastewater and environmental services.

We do not knowingly collect personal information from children under the age of 13.

Bear Flow may update this Privacy Policy periodically to reflect changes to our business practices, website, services, or applicable requirements.

The updated version will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Bear Flow Wastewater & Environmental Services
Conroe, Texas 77301
Phone: (936) 622-2345
Website: bearflowseptic.com
Email: info@bearflowseptic.com